A critical component of customer experience is to ensure that customer calls are answered in a timely manner. If the customer service line is down or if agents aren’t available, customers become disappointed and dissatisfied. Although cloud-based unified communications (UC) systems offer more contact center redundancy and resiliency, they are not free from operational and technological glitches. Organizations migrate to cloud-based UC to reduce their server footprint, as well as outsource support and management to the UC provider. Contact center organizations can also integrate with the new cloud-based phone system. Take this brief survey about your current contact center challenges to get access to this guide!