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Category: Support

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4 Ways to Support Contact Center Calling Redundancy

4 Ways to Support Contact Center Calling Redundancy A critical component of customer experience is to ensure that customer calls are answered in a timely manner. If the customer service line is down or if agents aren’t available, customers become disappointed and dissatisfied. Although cloud-based unified communications (UC) systems offer more contact center redundancy and […]

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By DemandTechPub
July 4, 2024July 25, 2024

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