Introduction Cybersecurity threats are escalating rapidly, making headlines almost daily. A recent report from Cybersecurity Ventures predicts that global cybercrime damages will reach $8 trillion in 2023 and could climb to $10.5 trillion by 2025 (Cybersecurity Ventures, 2023). As organisations increasingly rely on technology to operate, ensuring the security of sensitive information has never been […]
Introduction Artificial intelligence (AI) is transforming our world at a lightning pace. From chatbots that assist us with customer service to algorithms that predict health outcomes, AI is woven into the fabric of our daily lives. However, with this rapid advancement comes a significant concern: the balance between innovation and privacy. As businesses and developers […]
Introduction Cybersecurity has become a critical concern for businesses, governments, and individuals. As technology advances, so do cybercriminals’ tactics, making traditional security methods less effective in protecting sensitive data and systems. The old approach of “trust but verify” is no longer sufficient in a landscape where threats can come from inside and outside an organisation. […]
Introduction Artificial Intelligence (AI) is no longer just a futuristic concept; it’s an integral part of our daily lives, from personalised recommendations on streaming services to complex decision-making systems in healthcare and finance. As AI continues to evolve and permeate every aspect of society, the importance of ethical AI development has become a hot topic. […]
Modern approaches to digital onboarding Balancing User Experience and Security with Modern Tools and Techniques To succeed in today’s digital landscape you need a seamless and secure customer onboarding experience. But with the constant threat of fake users, bots, and fraud, how can you ensure that your onboarding process is efficient? To help you […]
The fundamentals of establishing digital trust Telesign’s VP of Marketing, Brendon O’Donovan, recently sat down with ISMG’s SVP Editor, Tom Field, to discuss the concept of digital trust, why it is the immediate future of how enterprises conduct business, and the fundamentals of maintaining trust in the digital world. With trust acting as the conduit […]
Artificial Intelligence: Prepare your business for the next wave of digital transformation It’s happening again: A new technology is aiming to revolutionize your business. This time, it’s artificial intelligence (AI). AI will revolutionize business as we know it. Soon, companies will be able to use AI to process information better than ever before, helping them […]
Artificial Intelligence: Prepare your business for the next wave of digital transformation It’s happening again: A new technology is aiming to revolutionize your business. This time, it’s artificial intelligence (AI). AI will revolutionize business as we know it. Soon, companies will be able to use AI to process information better than ever before, helping them […]
Mastering AI Marketing: Innovations, Tips, Tricks, and Future Trends Discover how Artificial Intelligence (AI) is transforming marketing by enhancing strategies with advanced tools and technologies. This comprehensive asset covers: Key Insights: Predictive Analytics: Learn how AI forecasts customer actions to optimize campaigns. AI-Driven Personalization: Explore precise targeting and creative personalization for better engagement. Cookieless Technologies: Understand AI’s role […]
4 Ways to Support Contact Center Calling Redundancy A critical component of customer experience is to ensure that customer calls are answered in a timely manner. If the customer service line is down or if agents aren’t available, customers become disappointed and dissatisfied. Although cloud-based unified communications (UC) systems offer more contact center redundancy and […]
