Introduction In recent years, sustainability has moved from a niche concern to a central focus for industries worldwide, and the tech sector is no exception. As the demand for digital services grows, so does tech companies’ environmental footprint. From massive data centres consuming vast amounts of energy to the e-waste generated by discarded devices, the […]
4 Ways to Support Contact Center Calling Redundancy A critical component of customer experience is to ensure that customer calls are answered in a timely manner. If the customer service line is down or if agents aren’t available, customers become disappointed and dissatisfied. Although cloud-based unified communications (UC) systems offer more contact center redundancy and […]
